Patient Testimonial

I had been to Dr. Rensch’s office twice for my regular checkups. The last time I was in there I told the hygienists my teeth were really hurting, so she had Dr. Rensch come in to look at me. He barely touched my mouth. Told me my gums look great and no cavities so it must have been the Ora gel I was using for the pain. A few days later a large pearl size bump showed up behind my front teeth and I was in a lot of pain. I called to get an emergency appointment and was told it would be a week and a half before they would see me. He called in a prescription without even seeing me. I filled the antibiotic and had taken it all before my appt. I finally got in to my appt and his assistant took an X-ray. Then he came to the door of the office with his arms crossed and said I thought o you said your whole mouth hurt. I said yes it does but the bump is behind an old crown in the lower front. After he read the X-ray he walked in, showed the xray to me, told me my body was rejecting the crown (mind you it was 30 hrs old) and I would need to do a bridge. THEN he said don’t worry, I won’t leave you looking like you came from Arkansas, (not professional at all, how did he know I’m not from Arkansas, it was upsetting because I have a lot of friends and even family there) I’ll give you a temporary tooth until the bridge comes in……Needless to say I went to. New Image Dentistry for a 2nd opinion. Found out even after the antibiotic Dr. Rensch gave to me my root canal under the crown was full of infection. This was on Friday and on Monday I had that removed, infection cleaned out and a permanent bridge made for me that same day. Dr. Rensch acted liked I was lying about being in pain and never showed any concern for me. Oh one last thing, he told me I had zero cavities, and that was not true either. Maybe he should just stop practicing. If you have great teeth this practice might be alright, but iif you have a problem, go somewhere else.

- Phyllis Gosser

Tried to book an appointment next available appt is in Feb 2027. Really!

- Michael Ohlinger

- Traci Dresher

I'm personally putting this review out to warn other patients of my experience with Dr. Michael Rench. On January 20th 2026 I received a text notice that I needed to call the office and reschedule my appointment that was scheduled for January 27th 2026 as they did not have a hygienest. I stopped in the office on January 21st 2026 and tried to reschedule and I was dealing with Jess. She told me that I would have to wait until October 2026 and I told her that was unacceptable and that was crap as that would be 1 year and 3 months for my cleaning and that's why I schedule them out 6 months in advance that I have good teeth and I want to keep them. She very rudely said that's just the way it is and I said seriously your very rude and I don't think that's in your job description. She then said I'll put you on a waiting list. I told her I'd be looking for a new dentist as I walked out the door. On January 22nd 2026 I got a termination letter due to on going issues. I've always been respectful and have never had ANY issues with Dr. Rench or his staff except Jess and her rudeness. I emailed him twice and he will not answer either one of them. I did find another dentist that I can see way before October 2026.

- Lynette Johnson

Do NOT recommend Dr. Rensch. He charges for dental work that did not happen. I was told by Jess my balance is zero and disregard any future bills. She leaves a lot to be desired scamming patients. Many patients, including staff have left Dr. R because of his poor relationship with patients and staff. He stated ongoing issues with me that is why he terminated me and if so, would like to know what he is referring to. He does not answer emails, letters or phone calls. His staff at front desk, especially Jess is rude, obnoxious disrespectful and certainly does not know what she is doing with billing. I was told by Jess my balance was zero and to ignore any bills I receive. She sent several more bills and when I confronted her she denied she said that. I have a witness that heard her say my balance was zero. After several harassments from her I paid the bill which I did NOT owe. She should have been fired long ago. I have never had ongoing issues with Dr. R or staff. Many patients and staff have left because of the rudeness of Jess. Been Dr. R patient for several years and all of a sudden "ongoing issues". Obviously Dr. R does NOT like the elderly and certainly Jess likes no one and treats patients like scum. My supervisor with U.S. Navy was an Admiral and I certainly know respect and courtesy. Dr R reviews are not good. Out of several reviews of dentists in CB Dr R had the worst reviews. I will pursue this further to higher authority. I take exception to the treatment by Dr. R and staff. I paid a bill I did NOT owe.

- Pamela viest