Patient Testimonial

They wanted to charge to fix dental work they performed not even 6 months ago. This place is an absolute rip off. Grievance has been filed with the Iowa dental board.

- S P

I had a similar experience with their billing dept as the other bad reviews. I dealt with someone named Jessica. I went in for a standard cleaning in February of 2025. I recently switched insurance companies & forgot to tell them so I will take responsibility for that. My issue is how they handled this situation. I got my standard cleaning and they billed my old insurance company (United) and United paid out that claim. Then United contacted Rensch and said that I actually wasn't covered so they need the $82 paid back to them. Rensch paid them back and then told me that I needed to pay them. I told them that I was insured so I asked if they could bill my new Insurance Company and get reimbursed from them. Jessica very RUDELY told me that's between me and my insurance company and she couldn't help me at all. So I looked this up online and they could have filed a new claim with my new insurance company for me and got reimbursed. I also called my new insurance company and they confirmed what I researched as well. So Rensch could've filed a new claim but instead I'm having to fill out the claim form and get reimbursed myself - it takes 30 days. I told Rensch to cancel me and my son's future appointments and I hope the $82 was worth it as they lost 2 patients. She had no problem and didn't even try to win us back or apologize. It's just poor customer service and I've been going there for 15+ years and my son is 12 and has been going there since he was born. They lost 2 patients because of their rude and unhelpful staff. I would tell people to find a different dentist with more friendly and helpful staff.

- Josh Johnson

Best dentist around.

- Kimberly Bowen

- Michelle Smith

- Julie Muhlbauer